A full refund of the fees will be initiated if the cancellation request is raised at least 30 business days before the start of the program. A marginal fee of 10% will be charged as processing fees. However, we regret that no refund will be allowed if you fail to cancel within the above stipulated time. If you wish to send a replacement delegate in your place you are welcome to do so for no additional charge. This request will also need to be received in writing prior to the course commencement date. The refund will be directed to the originating account, within 7 working days. Bricsa Events reserves the authority to drop the entire or part of an event, or change the content as well as speakers on any program. Bricsa Events therefore recommends that clients purchase fully refundable air tickets and accommodation.Registration charges paid will be totally refunded for completely dropped programs. We will consistently work with our partners to ensure that an appropriate arrangement is made in such circumstances.